Transparent and fair refunds.

Our commitment to you.

At ChattyAI, we are committed to customer satisfaction and transparency. This Refund Policy outlines the terms and conditions under which refunds may be issued for our Services.

Trial Period & Money-Back Guarantee

Free Trial

We offer a free trial period for new customers to evaluate our Services:

• •Duration: 14-day free trial for standard plans
• •Features: Full access to all features during the trial period
• •No Credit Card Required: You can start your trial without providing payment information
• •Cancellation: You may cancel at any time during the trial with no charges

30-Day Money-Back Guarantee

For new customers who subscribe to a paid plan, we offer a 30-day money-back guarantee:

• •If you are not satisfied within the first 30 days of your initial paid subscription, you may request a full refund
• •This guarantee applies only to your first subscription payment
• •To request a refund, contact our support team within 30 days of your initial payment
• •Refunds will be processed within 5-10 business days to your original payment method

Subscription Refunds

Monthly Subscriptions

For monthly subscription plans:

• •Cancellation: You may cancel your subscription at any time through your account settings
• •Access: Upon cancellation, you will retain access until the end of your current billing period
• •No Partial Refunds: We do not provide prorated refunds for partial months, except during the 30-day guarantee period
• •No Renewal Charges: Once canceled, your subscription will not renew

Annual Subscriptions

For annual subscription plans:

• •30-Day Money-Back Guarantee: Full refund available within 30 days of initial purchase
• •After 30 Days: Annual subscriptions are non-refundable after the 30-day guarantee period
• •Cancellation: You may cancel at any time, but you will retain access until the end of your annual term without a refund
• •Special Circumstances: Refunds may be considered on a case-by-case basis for extenuating circumstances

Refund Request Process

How to Request a Refund

To request a refund, follow these steps:

1. 1.Contact Support: Email support@chatty-ai.ai or use the contact form in your account dashboard
2. 2.Provide Information: Include your account email, subscription details, and reason for the refund request
3. 3.Wait for Review: Our team will review your request within 2 business days
4. 4.Receive Decision: You will be notified of the decision via email
5. 5.Refund Processing: If approved, refunds are processed within 5-10 business days

Processing Time

Refund processing times:

• •Review: 1-2 business days
• •Approval: Decision communicated within 2 business days
• •Processing: 5-10 business days to return funds to your original payment method
• •Bank Processing: Additional 3-5 business days for funds to appear in your account